FREE SHIPPING on orders over $35
Where do you ship to?
We currently ship within the United States only (including Alaska, Hawaii, P.O boxes and military (APO/FPO) addresses). Orders are typically processed within 1-2 business days and shipped via USPS.
Shipping Options:
- Standard Shipping (3-5 business days)
- Priority Shipping (2-3 business days)
- Express Shipping (1-2 business days)
Important Notes:
- Orders received after 2 PM EST will be processed the next business day
- Tracking information will be provided via email once your order ships
- Shipping costs are calculated based on order weight and destination
- Free shipping available on orders over $35 (if applicable)
Please note that delivery times are estimates and may vary due to weather conditions, holidays, or other unforeseen circumstances. For questions about your shipment, please contact our customer service team.
What is your returns and refund policy?
Return & Refund Policy
We want you to be completely satisfied with your purchase. Here’s what you need to know about our return policy:
14-Day Return Window
- Returns must be initiated within 14 days of receiving your order
- Items must be returned in unused condition and in original, unopened packaging
- All original tags and packaging materials must be intact
Return Process
- Contact our customer service to initiate your return
- We will provide a prepaid return shipping label
- The cost of return shipping will be deducted from your refund
- Pack your items securely in appropriate packaging
- Attach the provided shipping label
- Drop off at any USPS location
Refund Details
- Refunds will be processed to your original payment method
- Original shipping charges are non-refundable
- Return shipping costs will be deducted from your refund
- Refund will be processed within 3-5 business days after receiving returned items
Important Notes:
- Custom orders that require personalization are non-refundable
- Damaged or used items will not be accepted for return
- Items must be returned in their original condition and packaging
- We reserve the right to refuse returns that don’t meet these requirements
For questions about returns or to initiate a return, please contact our customer service team at info@partypalaceusa.com